Truth Behind The Title:
Customer Service Representative,
Credit Card Company
Duties: Explain that minimum monthly payments aren't
voluntary.
Maintain polite demeanor as customer screams profanities ("You greedy
son-of-a-bitch," etc.) because you won't reverse late charges.
Explain to customer, as he screams profanities ("You damn corporate
scum," etc.), that credit can't be extended to cover a minimum payment and
late fee.
Listen to customer scream profanities at the world ("Forget this shit. I
can't ever seem to see the light of fucking day," etc.) after finding out he
no longer has credit available due to late payment.
Take yet another change of address call.
Explain to recently married women the forms needed to process a last-name
change. ("You mean I can't just tell you my new name?")
Under the direction of management, attempt to sell roadside assistance
coverage, credit card fraud insurance, life insurance and other bullshit
programs to customers with huge debt and payment problems.
Continue to record an ever-expanding list of new and even more ridiculous
excuses customers give for being late with their payments. ("I mailed the
envelope, but I accidentally used one of those stamps from a sweepstakes
packet instead of a real stamp").
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